Technical Lead, Enterprise systems

Job Description: Technical Lead, Enterprise systems

Role Summary

We are seeking a Technical Delivery Lead to manage the end-to-end delivery and operations of enterprise Training Learning Management System (TLMS) platforms.

This role is responsible for ensuring system stability, driving continuous enhancements, and overseeing complex integrations across the platform. In line with an AI-first direction, the incumbent will identify and implement opportunities to improve productivity through automation, intelligent workflows, and data-driven insights.

The role serves as the key technical owner,translating business needs into scalable technical solutions and ensuringeffective execution across internal teams and vendor ecosystems.

Key Responsibilities

1. Platform Delivery & TechnicalOwnership

Lead end-to-end technical delivery and operations of TLMS platforms

Drive issue resolution, defect triage, and system stabilisation

Ensure readiness for releases, deployments, and production support

Oversee system integrations (e.g. identity, payments, data/reporting pipelines)

2. AI, Automation & ContinuousImprovement

Identify opportunities to streamline workflows using automation and AI-enabled capabilities

Leverage data and system insights to improve user experience and operational efficiency

Support adoption of intelligent tooling (e.g. AI-assisted reporting, triaging, and process optimisation)

3. Vendor & Stakeholder Management

Serve as the primary technical interface across business, internal teams, and vendors

Drive technical discussions, decision-making, and follow-through on deliverables

Ensure vendor accountability on performance, quality, and timelines

4. Change, Release & Quality Management

Manage lifecycle of change requests (CRs) and system enhancements

Validate requirements and ensure readiness for implementation

Lead UAT coordination, defect management, and acceptance decisions

5. Data & Platform Governance

Oversee data integrity and reporting accuracy across the platform

Support data validation, reconciliation, and issue resolution

Manage risks related to system changes, integrations, and reporting outputs

6. Risk & Issue Management

Maintain prioritised issue backlog and drive resolution

Proactively identify delivery risks and implement mitigation actions

Escalate critical issues with clear recommendations

Requirements

Experience

6-10 years in technical delivery, systems integration, or platform management

Experience managing vendor-led delivery in enterprise systems (SaaS/LMS preferred)

Proven track record in UAT management, release delivery, and issue resolution

Skills

Strong ability to translate business needs into technical solutions

Experience in integration environments (APIs, identity, payment, data systems)

Familiarity with automation, data-driven processes, or AI-enabled tooling

Strong stakeholder and vendor management capability

Attributes

Structured, detail-oriented, and outcome-driven

Strong problem-solving and facilitation skills

Able to operate independently in fast-paced delivery environments

Success Criteria

Independently owns platform delivery without reliance on central architecture support

Drives system stability, timely enhancements, and effective issue resolution

Identifies and implements automation or AI improvements that enhance efficiency and user experience