Messaging & Collaboration Engineer

Responsibilities

. Manage and optimize Exchange Server (On-Premises) and Exchange Online environments

. Configure and maintain mail flow, connectors, and transport rules

. Plan and execute hybrid mailbox migrations and coexistence strategies

. Administer and support Skype for Business Server infrastructure

. Manage and enhance Microsoft Teams collaboration capabilities

. Support cross-platform user communication and collaboration features

. Configure and troubleshoot Microsoft Teams Calling

. Manage Enterprise Voice routing, Direct Routing, and Cloud Voicemail

. Maintain seamless communication across multiple platforms

. Manage and maintain SharePoint farms and site collections

. Perform patching, upgrades, and lifecycle management

. Define and enforce governance policies and best practices

. Support hybrid integration with Microsoft 365 services

. Troubleshoot issues across SharePoint architecture

. Develop and maintain PowerShell scripts for automation and efficiency

. Leverage Microsoft Graph API, Teams, and Exchange modules

. Automate bulk operations, reporting, and administrative tasks

. Maintain infrastructure security including TLS, OAuth, and mail hygiene

. Perform patch management and system updates

. Manage certificate lifecycle, including renewals and compliance

. Implement proactive monitoring and alerting mechanisms

. Respond to incidents and participate in an on-call support rotation

. Ensure high availability and performance of messaging platforms

. Proactively monitors the work queues.

. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

. Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.

. Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

. Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.

. Identifies problems and errors before they impact a client's service

. Leads and manages all initial client escalation for operational issues.

. May work on implementing and delivering disaster recovery functions and tests.

Requirements

. Bachelor's degree or equivalent qualification in IT/Computing with 6+ years of experience in Messaging and Unified Communications within enterprise environments

. Strong hands-on expertise in: Exchange Server (SE) and Exchange Online, Microsoft Teams , Skype for Business Server , SharePoint SE and online

. Proficiency in PowerShell scripting and automation

. Microsoft 365 Certified: Enterprise Administrator Expert / Microsoft 365 Certified: Teams Administrator / Collaboration Engineer Associate

. Experience with hybrid environments and migration strategies

. Strong troubleshooting and analytical skills

Licence no: 12C6060