Service Engineer

Job Summary

This role involves delivering technical service execution and support for scientific and analytical instruments, engaging customers, coordinating escalations, ensuring compliance, and supporting business operations with a focus on continuous learning and operational excellence.

Responsibilities

Troubleshoot and resolve technical issues for scientific and analytical instruments to ensure effective service execution and customer satisfaction

Engage with customers to understand their needs, provide timely updates, and maintain strong service relationships

Coordinate with internal teams and escalate complex cases to ensure prompt resolution and minimize downtime

Document service activities clearly and maintain compliance with safety and operational standards

Continuously develop technical skills and industry knowledge to enhance service capabilities and support innovation

Support business and operational functions by providing technical insights and assisting in process improvements

Drive operational excellence by adhering to best practices, safety protocols, and quality standards

Travel locally and internationally to support regional customers and service requirements

Required competencies and certifications

Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, or Instrumentation/Controls (or equivalent)

Demonstrated troubleshooting skills applied to scientific/analytical instruments to resolve technical issues effectively

Customer orientation demonstrated by managing service delivery and communication to meet client expectations

Commitment to safe working habits and maintaining clear, accurate service documentation

Ability to plan and manage time proactively and work independently as required

Willingness to travel overseas and locally to support regional customers, with preference for own transport

For junior level: Minimum 2 years of relevant experience or fresh graduates with training provided

For senior level: Minimum 4 years of relevant field service experience with proven ability to handle complex cases and customer escalations independently

Preferred competencies and qualifications

Experience working with analytical/scientific instruments such as Particle Size Analyzers, X-ray Fluorescence (XRF), spectroscopy systems, and/or ICP spectrometers