Senior IT Infrastructure Support Engineer

We are looking for an experienced

Senior IT Infrastructure Support Engineer

to join the regional IT infrastructure team for one of our global logistics clients.

This is a

hands-on technical role

covering end-user support, Microsoft infrastructure, cloud, networking, security and IT operations. The successful candidate will act as a senior escalation point for complex technical issues while supporting the service desk and guiding junior engineers.

Key Responsibilities

Provide hands-on onsite and remote support for

laptops, mobile devices, business applications, printers and other IT equipment

.

Administer and troubleshoot

Microsoft 365, Windows Server, Microsoft Azure and Microsoft SQL

environments.

Perform system administration and troubleshooting in a

hybrid cloud infrastructure

.

Monitor system and infrastructure performance, identify potential bottlenecks and implement or recommend technical improvements.

Perform

Windows/server patching, system updates and security hardening

to maintain system availability and protect against cybersecurity threats.

Manage and troubleshoot

network connectivity and infrastructure-related issues

.

Support

data management, backup and recovery

activities across cloud systems and applications.

Investigate and resolve complex incidents, carrying out root-cause analysis and working with vendors or technology teams where required.

Participate in

Vulnerability Assessment & Penetration Testing (VAPT)

and IT audit activities, including technical remediation and follow-up.

Support the planning and execution of

IT Disaster Recovery (DR) exercises

.

Work with vendors and technology partners on technical issues, maintenance, procurement and infrastructure improvements.

Monitor the IT service desk queue and ensure incidents are resolved within agreed

SLA requirements

.

Provide technical guidance, coaching and troubleshooting support to junior IT engineers.

Take responsibility for service desk operations when required, including coordination of workloads, escalations and team activities.

Participate in a

24x7x365 standby rotation

and provide after-hours technical support for urgent regional incidents.

Requirements

Diploma or Bachelor's Degree in

IT, Computer Science, Computing or a related discipline

.

Minimum

5 years of IT experience

, with strong hands-on experience in

IT infrastructure and technical support

.

Strong technical knowledge of

Microsoft 365, Windows Server, Azure and networking

.

Hands-on experience troubleshooting

desktop, server, cloud, SaaS, network and security environments

.

Experience with

system administration, patching, backup/recovery and infrastructure troubleshooting

.

Familiarity with IT service management platforms such as

ServiceNow, Freshservice

or similar.

Good understanding of

incident management, SLA and ITIL practices

.

Experience with cybersecurity, vulnerability management, VAPT or IT audit activities will be advantageous.

Previous experience

guiding, mentoring or supervising junior IT support engineers

.

Willing to participate in

standby and after-hours support

.

Technical Skills

Candidates with experience in the following areas will be highly relevant:

Microsoft:

Microsoft 365 | Windows Server | Azure | Microsoft SQL | Active Directory

Infrastructure:

Server Administration | Networking | System Patching | Backup & Recovery | Disaster Recovery

End User:

Windows | Hardware Troubleshooting | Mobile Devices | Printers | Business Applications

Security:

Vulnerability Management | VAPT | Security Hardening | Antivirus

IT Operations:

ServiceNow / Freshservice | SLA Management | Incident Management | Vendor Management

To apply, please send your cv to [HIDDEN TEXT].

We regret that only shortlisted candidates will be notified. Thank you for your understanding!