Wintel Engineer

We are looking for a Wintel Engineer with hands-on experience in supporting enterprise IT environments. This role is part of a 24×7 shift-based operations team, responsible mainly for system monitoring, first-level troubleshooting, and timely escalation to senior engineers and cross-functional support teams. The successful candidate will work closely with the Network Operations Team, DBAs, and Linux/Unix teams to ensure system stability, uptime, and compliance with operational procedures and SLA requirements.

Key Responsibilities:

1. Monitoring & First-Level Support

Monitor Windows Server, Active Directory services, and related infrastructure using enterprise monitoring tools.

Respond to alerts, perform initial triage, and determine escalation paths based on SOPs.

Conduct routine Windows system health checks and document findings.

2. Incident Handling & Escalation

Act as the first responder during shift for Windows Server or service-related incidents.

Perform basic troubleshooting (Event Viewer logs review, service status checks, disk/CPU/memory analysis, network connectivity tests).

Create and update incident tickets with clear and accurate information.

Escalate promptly to L2 WinTel engineers or vendor support when issues exceed L1 scope.

3. Operational Tasks

Support routine operational tasks such as daily health checks, updating and closing ITSM tickets, user account administration (Active Directory), service restarts, backup monitoring, and log collection.

Assist in Windows Server patching, scheduled maintenance, and system updates under supervision.

Follow established runbooks for system checks, failover tests, cluster checks, and recovery procedures.

4. Shift Work

Perform duties within a rotating 24×7 shift schedule, including nights, weekends, and public holidays.

Ensure proper handover to the next shift with accurate and complete status updates.

5. Vendor & Team Collaboration

Work with internal/customer teams and external vendors to coordinate issue resolution.

Support implementation tasks and change activities led by senior WinTel engineers.