Application Support Analyst

Job Description

We are looking for an Application Support Analyst to join our team and ensure the smooth operation of business systems. You will play a key part in maintaining system stability, supporting business users, and resolving application-related issues in a timely and efficient manner.

Why You'll Love Working Here

Up to $5,500 (Basic)

Cross-Team Collaboration

Exposure to system architecture, incident management best practices, and application

Key Responsibilities

Provide day-to-day support for live applications and systems, ensuring operational stability and service continuity

Manage incidents from identification through resolution, including root cause analysis and tracking

Track and follow up on system defects, coordinating with internal teams and external vendors to ensure timely fixes

Ensure adherence to incident management best practices and contribute to maintaining high service quality

Identify recurring issues and recommend improvements or preventive measures to enhance system reliability

Requirements

Prior experience in application support, IT operations, or a related role

Basic to intermediate SQL skills for querying and troubleshooting data-related issues

Familiarity with common interfacing challenges (e.g., APIs, batch jobs, integration points)

Strong understanding of incident management and service request processes

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All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Elias Yeo HongJie, Outsourcing Team

ScienTec Consulting Pte Ltd - 11C5781