Job Description

Hire, train, mentor, and review performance for service staff or technicians.

Ensure adherence to service level agreements (SLAs) and handle escalated customer complaints.

Monitor service metrics, analyze feedback, and update standard operating procedures (SOPs) for better efficiency.

Manage department budgets, control operational costs, and oversee parts or equipment inventory.

Coordinate with external partners, suppliers, or third-party service providers.

Planning of Daily Operations manpower deployment.

Oversees of Vehicle Maintenance.

Lead & Plan Annual Building Electrical Shutdown Services

Oversee Manpower arrangements for adhoc work.

Oversee tech operations administrative department etc PTW , RA , MOS

Oversee staff welfare and mental state at works

Provide Technical proposals to clients for upgrading works or budgetary planning

Provide technical or service advise to internal departments for tender

Conduct regular site checks to ensure quality of work

Job Requirement

Diploma/Degree in

Electrical, Mechanical, Building Services, Engineering, or related field .

Minimum

2–5 years of relevant experience

in data centre, M&E, facilities management, or critical environment operations.

Experience in

data centre operations, maintenance and M&E projects .

Experience in

project coordination, testing & commissioning and system handover .

Able to work independently.

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IX Technology Pte Ltd

Technical Operations Manager

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