Field Service Engineer

Responsibilities

Prepare equipment resources and scheduling for onsite campaign

Maintenance of the various calibration software platforms.

Calibration station setup / teardown

Perform safety test on equipment

Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products

Deal directly with customer requests and inquiries, ensures customer satisfaction

Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers

Establish and maintain close communication with customers to ensure we capture and meet customer expectation

Compile OOT report for customer notification or problem resolution

Assist in maintaining the calibration team's accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training

Ensure calibration services comply with ISO/IEC 17025 requirements

Setup new calibration capability for Keysight and multi-vendor products

Validate the new procedures, use of technical manuals

Investigate out of tolerance of measurement standards and implement corrective action

Serve as an internal resource on technical issues support

Assist delivery manager to oversee specified areas of operation in the calibration lab and/or field support co-ordination, improve productivity, engage with cross-functional teams.

Deliver other assignments as provided

Qualifications

Bachelor of Engineering in Electrical/Electronics/Instrumentation

4-5 years relevant experience

Requires in-depth knowledge and experience in job and ability to work independently

Experience in DC, low frequency and RF & microwave instrumentation.

Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025

Must be able to work with minimal supervision and interface effectively with team members and customers

Demonstrate good customer engagement, interpersonal and communication skills

Must be flexible and capable to work in a changing priorities environment

Must be flexible to travel