IoT & Technical Support Leader

Company Overview:

METABOTS provides Advanced Cobotics Solutions to transform the future of robotics.

As a one-stop robotic solutions provider, we specialize in the design, engineering, manufacturing, and distribution across Europe, Southeast Asia, China, and the USA. Driven by innovation, simplicity, and performance, our solutions help businesses work smarter, improve efficiency, and achieve better results.

With the successful launch of our autonomous cleaning robots, we are looking for motivated and responsible individuals to join our growing team.

Roles Description:

As the IoT & Technical Support Leader, you will manage IoT, analytics, system integration, and technical support for automated cleaning robots and IoT-enabled machines. You will solve technical issues and work closely with clients, internal teams, and technology partners to ensure smooth operations.

Key Responsibilities: IoT& Analytics (60%)

Manage and

monitor IoT-connected

robots and cleaning machines.

Analyze machine and

fleet data to monitor performance , utilization, downtime, and alerts.

Develop reports and dashboards

to support business and operational decisions.

Manage

IoT connectivity , including SIM, 4G/5Gand Wi-Fi.

Support API , backend, and third-party system integrations.

Troubleshoot

IoT, software, connectivity, and backend issues.

Coordinate

with manufacturers and technology partners on technical and integration issues.

Key Responsibilities: Technical Support (40%)

Provide

remote and on-site

technical support.

Diagnose & troubleshoot

mechanical, electrical, and software issues.

Coordinate & Handle

repairs, component replacement, and preventive maintenance.

Support machine

installation, testing, and deployment.

Provide technical training

to customers, distributors, and internal teams.

Maintain service records

and coordinate complex issues with internal, back-end, and manufacturer teams.

Qualifications & Requirements:

Diploma or Bachelor's Degree

in Engineering, IT, Electronics, Mechatronics, Robotics, IoT, or related fields.

3-5 years of experience

in IoT, robotics, automation, technical support, or connected equipment preferred.

Good

understanding of IoT platforms, APIs, system integration , cloud connectivity, and data analysis.

Strong

troubleshooting skills

across mechanical, electrical, electronic, and software systems.

Strong analytical, problem-solving , communication, and project management skills.

Professional with

excellent oral & written communication skills

with the ability to build and maintain positive relationships with customers and internal stakeholders.

Fluent in Chinese & and English

to liaise with international teams.

Proficient

in Microsoft Excel, PowerPoint, and Word; Power BI or analytical tools are an advantage.

Working Conditions:

Operating hours:

8.30 am - 6.00 pm(Monday - Friday).

Working location:

Kaki Bukit / Eunos Link.

Dress Code:

Casual (e.g., "business shirt").

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