LINUX Integration and Support Engineer

LINUX Integration and Support Engineer – Job Description

Role The Integration Engineer is a key role within the Intersec Professional Services team. This is a customer facing role and the engineer will work from the customer premise.

You will participate in the entire project lifecycle starting with initial solution deployment, system launch and then production support.

After solution launch you will be supporting the day-to-day operations of the platform. This includes monitoring the system, providing frequent updates to the customers and resolving any issues raised by customer. After solution launch, you will be working in shifts providing 24x7 support to the customer.

We are looking for strong advance Linux knowledge in the context of Telco integration, IP networks expertise and automated deployment experience (using git/ansible).

Key Responsibilities

Installation and configuration of solutions on customers platform

Creating project-specific documents (test cases, user's guide, requirements documents)

Prepare and upgrade the solution when a new version is to be deployed

Support the day-to-day operations

Proactively monitor customer environment using our internal tools and providing support advice.

Provide L1 and L2 Support after Solution Launch

Troubleshoot and solve customer incidents within predefined SLA

Profile (skills) Technical skills - Must

Very good knowledge of Linux operations and administration

Very good knowledge and experience of Shell Scripting for Unix/Linux

IP network bases under Linux

Analytic/ Trouble shooting competences

Knowledge of Git (daily usage)

Testing distributed applications and analyzing the whole production system (logs, databases, network connections etc.)

Profile (skills) Technical skills – Good to Have

Exposure to Telco Environment and Architecture

Working experience with Telecom providers or suppliers

Knowledge of Ansible

Test Automation expertise an asset.

Knowledge of Python is a plus

Knowledge of Vmware Soft skills

Ability to work under pressure and with calmness

Autonomous and able to write process documents

Team spirit, good interpersonal skills

Excellent communication (oral and written)

Customer service oriented and be agile

Fluent English

Fluent English

Why is this job interesting ?

Intersec is a leading player in the Public Safety and Geolocation

Provides opportunity to work with multiple customers across different geographies

Passion for technology: Intersec provides new product releases every quarter with new features and functionality. Continue to enrich your technical background through continuous Interactions with R&D team

Regular Interaction with Senior Executives both on the Customer side as well as within the organisation

Act as advisors to our customer

True International experience – we have customers in all the 5 continents with teams in different parts of the world.

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