Helpdesk & Customer Support Agent (Shift Work)

Job Description

Certis Tech Ops and Services in Singapore is seeking a frontline helpdesk support professional to troubleshoot issues, manage tickets, and coordinate resolutions in a shift environment. You will serve as the first point of contact via phone and email, perform initial troubleshooting, log incidents, and monitor security alerts while ensuring timely updates.

This role requires a Diploma, strong communication skills, and the ability to work in a fast-paced setting with shift duties.

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Certis Tech Ops and Services

Helpdesk & Customer Support Agent (Shift Work)

Job Description

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