Job Summary

Work Settings:: Remote

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Job Description

Position: Junior IT Support Engineer

Working Hours: Monday to Friday (9am - 6pm)

Location: Ubi

Salary: S$2,000 - S$3,000 + Commission + Performance Bonus

Key responsibilities

Troubleshoot and resolve technical issues related to hardware, software, and network systems

Provide remote and on-site support to end-users, addressing their technical concerns and resolving issues efficiently

Perform routine maintenance tasks, such as software updates, patches, and system checks

Assist in the deployment and configuration of new hardware and software

Identify and diagnose technical problems, providing timely and effective solutions

Collaborate with senior IT staff to resolve complex technical issues

Document technical issues, resolutions, and procedures for future reference

Maintain accurate records of IT assets, software licenses, and system configurations

Provide training and guidance to end-users on the use of IT systems and applications

Develop and maintain user documentation and guides

Requirements

ITE/Diploma in Computer Science, Information Technology, or a related field

Strong understanding of computer systems, networks, and operating systems (Windows, macOS, Linux)

Experience with help desk software and ticketing systems

Excellent communication and interpersonal skills

Strong problem-solving and analytical skills

Ability to work in a fast-paced environment and prioritize tasks effectively

Good time management and organizational skills

Certifications: CompTIA A+, Network+, or similar certifications are a plus

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TRUST RECRUIT PTE. LTD.

IT Support Engineer (Junior/ OS/ Network System)

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TRUST RECRUIT PTE. LTD.