Application Support Analyst

Join a leading global technology company supporting critical trading and market infrastructure solutions. We are looking for a customer-focused Support Analyst who enjoys solving problems, building relationships, and learning new technologies in a fast-paced environment. This is an excellent opportunity for someone looking to grow into a more client-facing or technical consulting career path within an international environment.

What you'll be doing

As part of a regional support team, you'll play a key role in supporting clients and ensuring a high-quality user experience.

Responsibilities include:

Troubleshoot and resolve client support tickets and application issues

Investigate backend system and platform-related concerns

Support onboarding activities, product demonstrations, and client guidance

Assist with contract mapping and product-related queries

Collaborate closely with technical teams to understand new products and features

Communicate technical concepts clearly to clients and stakeholders

Build strong relationships and become a trusted contact for customers

Work with regional and global teams to deliver seamless support services

What we're looking for

Must-have:

Strong interpersonal and communication skills

Customer-centric mindset with confidence interacting with clients

Strong problem-solving abilities and willingness to learn

Comfortable working in a fast-paced support environment

Team player with a proactive attitude

Nice-to-have:

Basic understanding of SQL and database queries

Exposure to networking concepts such as TCP/IP

Scripting knowledge (particularly Python) is a plus

Additional language skills such as Mandarin or Japanese are advantageous

Clear career progression opportunities into senior and consulting pathways

Strong mentorship and coaching-focused leadership

International exposure and collaboration with global teams

Opportunity for overseas exposure and travel

Annual learning and development budget

Quarterly fitness allowance

Comprehensive medical and travel coverage

Performance bonus and attractive leave entitlement

Collaborative and supportive team culture with regular team activities

If you enjoy solving technical challenges, working closely with clients, and building expertise within a global environment, we'd love to hear from you.

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