Application Support - AWS

Key Responsibilities

L1/L2 IT Support & Troubleshooting:

Provide prompt resolutions for user technical issues, common system inquiries, and essential troubleshooting. Maintain and update internal FAQs and knowledge base documentation.

AWS Cloud Maintenance & Operations:

Monitor and maintain basic AWS infrastructure (EC2, S3, IAM, CloudWatch). Assist in user provisioning, cloud monitoring, and basic cloud environment troubleshooting.

Incident Triage & Service Desk Management:

Monitor and manage the central service desk mailbox. Log, track, route, and categorize reported incidents and service requests efficiently.

Process Improvement & Documentation:

Continuously optimize IT operational workflows, business processes, and system support documentation.

Access Governance & Compliance:

Support regular

User Access Matrix

reviews and ensure identity and access management (IAM) protocols are followed across systems and cloud environments.

Reporting & Stakeholder Communication:

Prepare monthly IT operational reports. Proactively communicate operational updates, system downtime, maintenance schedules, and new implementations to stakeholders.

Requirements & Qualifications

Experience:

4–5 years

of hands-on experience in IT system support, business analysis, system implementation, and maintenance.

Cloud Expertise:

Proven hands-on experience with Amazon Web Services (AWS)

(IAM access management, EC2 instance monitoring, S3 storage management, and basic cloud operations).

Technical Support:

Strong foundation in ITIL processes, service desk operations, incident management, and user access matrix controls.

Communication:

Excellent verbal and written communication skills to articulate operational updates to both technical and non-technical stakeholders.

Important Note:

Please share your resume in word format with [HIDDEN TEXT]

If this requirement is not a match for you, please refer to your friends.

Interested professionals can reach out to me for Confidential Discussion @ +65- 6950 5535.