Trade Support Engineer (weekend)

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it's not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

As a Trade Support Engineer , you'll have the opportunity to learn and grow while supporting our trading technology. You'll work closely with trading, infrastructure, and software development teams to keep systems running smoothly. You'll gain experience working with exchanges, traders, and developers to help resolve technical issues and assist with ongoing improvements.

As markets evolve toward 24×7 trading, we're expanding coverage to ensure our systems run smoothly during high impact periods that extend beyond the traditional Monday–Friday schedule. In this role, you'll have the opportunity to work a non-traditional 5-day shift, depending on what best fits your schedule, for example Tuesday to Saturday, including Saturday working. This flexible coverage model allows you to make a critical impact during peak trading hours while enjoying off days during quieter parts of the week.

What You'll Be Working On

Keeping trading systems healthy and available by proactively spotting and resolving potential issues

Responding to trader and engineer requests with both urgency and understanding of the bigger operational context

Participating in the onboarding of new desks and systems, thinking ahead about how they'll fit into the broader ecosystem

Learning the trading environment deeply so you can anticipate challenges and suggest improvements

What We Value

Intent over Instruction: we'll share what we're trying to achieve; you'll help determine the best way to get there

Responsibility and trustworthiness: you follow through and communicate progress and results clearly

Continuous learning and adaptability: when conditions change, you adjust while keeping the mission in mind

Collaboration: you seek input when needed but are comfortable making informed decisions yourself

About You

You enjoy diagnosing problems and thinking creatively about solutions

You're excited about fast-moving environments and want to see your work make an impact quickly

You learn by doing and feel comfortable diving into unfamiliar technology

Qualifications & Skills

5+ years of experience in trade support, site reliability engineering, or a related technical role

Bachelor's degree in computer science, engineering, or related STEM field

Experience with maintaining and troubleshooting complex distributed systems

Demonstrated knowledge of network communications, including use of multicast networking

Exposure to containerized applications (e.g., Docker, Kubernetes) is a plus

Experience with incident response and root cause analysis

Ability to coordinate multiple priorities under time pressure

Excellent written and verbal stakeholder communication skills

Familiarity with programming languages (e.g., Python, Go, Bash, PowerShell) for basic automation tasks

Competence in a broad range of technologies, spanning cloud platforms, containerization, monitoring/alerting systems, and distributed messaging platforms (e.g., AWS, Kubernetes, Docker, Splunk, Prometheus, Grafana, RabbitMQ)

Experience with Linux/Unix environments

Prior experience supporting electronic trading systems preferred.

Schedule: This position will require working on weekends and providing holiday coverage as needed by the department.

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