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TALENT FIRST PTE. LTD.

Singapore / Global

Microsoft 365 Support Engineer

  • Remote

Job Description

Job Overview:

We are looking for an IT Support Engineer with hands-on experience supporting

Microsoft 365 environments , including

SharePoint Online, Outlook, Teams and user administration .

The role also covers general end-user IT support, troubleshooting and onsite support when required.

Responsibilities:

Provide remote and onsite technical support to end users.

Troubleshoot Microsoft 365, Windows, hardware, software and network-related issues.

Administer Microsoft 365 user accounts, licences, permissions and security settings.

Support

SharePoint Online , including user access, permissions and basic site administration.

Support Microsoft Outlook, Teams, OneDrive and other Microsoft 365 applications.

Perform user onboarding and offboarding, including account creation and access management.

Set up, configure and deploy desktops, laptops and other IT equipment.

Manage incidents and service requests through the ticketing system and ensure timely resolution.

Assist with system upgrades, technology refreshes and other IT projects.

Requirements:

Minimally 3 years of experience in IT support, helpdesk, desktop support or service desk.

Hands-on experience supporting

Microsoft 365 / Office 365 .

Experience with

SharePoint Online administration or support

is highly preferred.

Familiar with Windows 10/11, user account administration and general endpoint troubleshooting.

Good understanding of basic networking concepts.

Able to communicate clearly with end users and provide customer-facing technical support.

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