Technical Service Lead

Job description:

Purpose This role develops the core technical platform, capabilities, and services that efficiently support business processes and data while optimizing cost in close collaboration with the solution or software architect. Key Missions Act as the subject matter expert (SME) and final decision-maker within the assigned technology domain (e.g., Cloud, Infrastructure, Security, Applications, Data).

Define and maintain technical standards, patterns, and policies across IT projects.

Review and approve solution designs to ensure compliance with security, scalability, and performance requirements.

Provide technical governance throughout the solution lifecycle.

Identify, evaluate, and mitigate risks related to IT systems and projects.

Stay current with emerging technologies and assess their relevance to the organization.

Collaborate with architects, engineers, and project managers to deliver fit-for-purpose solutions.

Mentor and guide technical teams , providing training where necessary.

Serve as the escalation point for major incidents, technical challenges, or disputes.

Support audits and compliance reviews by providing authoritative technical input

Profile & Other Information Bachelor's degree in Computer Science, Information Technology, or related field.

Proven experience in a senior technical or architecture role (e.g., Solution Architect, Principal Engineer, Lead Developer).

Deep expertise in at least one IT domain (Cloud, Infrastructure, Networking, Security, Data, or Applications).

Strong understanding of enterprise IT architecture and integration patterns.

Experience defining and implementing governance frameworks .

Excellent problem-solving and decision-making abilities.

Strong communication and stakeholder management skills.

Knowledge of regulatory and compliance requirements (e.g., GDPR, ISO 27001, PCI-DSS, NIST).