Network Engineer

Job Responsibilities

Pre-Sales Technical Support

- Participate in customer meetings, visits, and technical discussions to understand customer requirements and provide appropriate technical support.

- Conduct product, technical solution, and troubleshooting demonstrations through onsite sessions, video conferences, or phone calls.

- Support the preparation and execution of onsite testing, technical analysis, and solution recommendations to facilitate successful project progression.

Service Delivery & Implementation

- Support the implementation and delivery of networking products and solutions, including the preparation of relevant technical and delivery documentation.

- Provide remote and onsite technical guidance during project implementation to ensure smooth and timely service delivery.

- Conduct product training and usage guidance for customers where required.

After-Sales Technical Support

- Respond to customer technical enquiries and troubleshoot network, connectivity, and product-related issues.

- Perform fault diagnosis and provide appropriate technical solutions through remote or onsite support.

- Provide operations and maintenance guidance, follow up on technical issues, and support timely resolution to maintain service quality and customer satisfaction.

Project & Technical Capability Support

- Participate in local technical capability development initiatives based on business needs.

- Support the improvement of technical service and delivery processes to enhance operational efficiency and service quality.

- Contribute to internal knowledge sharing, technical documentation, and knowledge-based development.

- Support local infrastructure and other technical initiatives where required.

Cross-Functional Collaboration

- Work closely with Customer Service, Customer Success, regional business teams, and other relevant functions to support customer and business requirements.

- Collaborate with internal and external stakeholders to ensure effective communication and resolution of technical matters.

Requirements

3-5 years of relevant experience in network engineering, technical support, service delivery, or a related field, with hands-on project and customer service experience.

Good knowledge of networking products and technologies, including switching, routing, Ethernet, telecommunications networks, and/or SD-WAN .

Hands-on experience in network troubleshooting, fault diagnosis, and technical problem resolution.

Experience in customer-facing technical support, project implementation, or service delivery is preferred.

Able to communicate technical concepts and solutions clearly to customers and internal stakeholders.

Good analytical, troubleshooting, and problem-solving skills, with the ability to independently handle technical issues.

Good communication, coordination, and collaboration skills, with the ability to work effectively across teams.

Relevant networking certifications such as CCNA or equivalent would be an advantage.