Operations Centre Engineer (EOC)

Location: Singapore

Employment Type: Full-Time

Working Hours: 24x7 Rotational Shift / Office Hours (Depending on Project Assignment)

About EVVO

EVVO delivers enterprise-grade ICT, Cloud, Cybersecurity, AI, IoT, and Managed Services to government agencies and enterprise customers. Our Operations Centre (EOC) provides 24x7 monitoring, incident response, service delivery, and technical operations to ensure mission-critical environments remain secure and highly available.

We're looking for passionate engineers who enjoy troubleshooting, solving technical challenges, and working with modern enterprise technologies.

Your Role

As an Operations Centre Engineer, you'll be responsible for monitoring customer environments, responding to incidents, performing technical troubleshooting, and ensuring service availability across enterprise infrastructure, cloud, networking, and cybersecurity platforms.

You will also work closely with our Service Delivery, Engineering, and Professional Services teams to deliver exceptional operational support.

What You'll Be Doing

Operations Monitoring

Monitor enterprise and government infrastructure and cybersecurity platforms

Respond to alerts and incidents

Investigate system anomalies

Perform diagnosis and troubleshooting

Escalate incidents where necessary

Incident Management

Log and manage incidents through the ITSM platform

Prioritize incidents according to SLA

Coordinate with internal technical teams and principal vendors

Restore services within agreed timelines

Keep customers updated throughout the incident lifecycle

Technical Support

Support one or more of the following technologies but not limited to:

Windows Server

Linux

VMware, Nutanix

Microsoft 365, Microsoft Azure, Active Directory

Wazuh

Networking

Firewalls

VPN

Backup & Recovery

SIEM

EDR

Endpoint Security

Email Security

Cloud Infrastructure

Preventive Maintenance

Daily system health checks

Backup verification

Capacity monitoring

Certificate monitoring

Patch verification

Scheduled maintenance support

Documentation

Incident reports

Shift handover

Knowledge Base articles

Standard Operating Procedures

Operational documentation

What We're Looking For

Required

Diploma or Degree in Information Technology, Computer Science, Cybersecurity or equivalent

1-5 years of IT Operations, NOC, SOC or Managed Services experience, fresh grads are welcome

Good understanding of Windows, Networking and Microsoft environments and cybersecurity technologies

Strong troubleshooting skills

Good communication skills

Willing to work rotating shifts (where required)

Advantageous Skills

ITIL Foundation

Microsoft Azure , AWS

Fortinet, Checkpoint

VMware, Nutanix

Microsoft 365

Linux

PowerShell scripting

Experience supporting Government or Enterprise environments

Why Join EVVO

Exposure to enterprise and government projects

Work across Cloud, AI, ICT, IoT and Cybersecurity technologies

Structured career progression

Professional certification sponsorship opportunities

Collaborative engineering culture

Continuous technical learning

Opportunity to work with cutting-edge enterprise technologies