VP/AVP, End User Collaborative Service (Engineering), Future Ready Technology, Group Technology

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Role

As the End User Collaborative Services – Collaboration Engineer, you will support O365 and mobility services as part of a team focused on deploying AI-powered productivity and collaboration tools. Your responsibilities will include developing and maintaining secure, scalable solutions within Microsoft 365 and its related platforms. You'll be tasked with designing, building, securing, and managing agentic AI solutions—including both native and custom Copilot Agents—that work with Microsoft 365, Microsoft Graph, and external systems.

Responsibilities

Responsible for implementing change to collaborative service

Responsible for performance monitoring, troubleshooting, and tuning for collaborative service

Provide on-going operations support including operating systems releases, upgrades, service pack installations, bug fixes, security updates and any system change activities

Collaborate with cross-functional teams—including networking, security, and end-users to engineer solutions, resolve issue and deliver efficient, high-quality solutions

Develop policies, processes and procedures

Design, configure, and extend Copilot Agents (first-party and custom) and solutions using Copilot Studio / Agent Builder, including plugins, actions, knowledge sources, and connectors

Integrate agents with Microsoft 365 services (Teams, Outlook, Word, SharePoint/OneDrive), Microsoft Graph, and approved LLM endpoints; orchestrate workflows with Power Platform where appropriate

Embed security-by-design aligned to security policies (e.g., identity, least privilege, data protection, sensitivity labels, and DLP)

Coordinate with vendor/partner engineering on roadmaps, feature evaluations, and escalations

Troubleshoot and Resolve Issues: Provide ongoing technical support, identifying and resolving issues within Power Platform applications, workflows, and integrations to ensure smooth operations

Other duties as may be delegated by the Manager or Team Lead from time to time

Requirements

Bachelor's degree in Computer Science, Information Systems, or Engineering (or similar) OR combination of relevant professional experience and education

At least 3 - 6 years of relevant technical experience in a demanding, agile environment

Minimum 5 years of Microsoft Infrastructure deployment and support experience

Experience building and deployment on Microsoft 365 / Microsoft Graph, SharePoint/OneDrive, Teams apps/bots, M365 Copilot and Power Platform (Power Automate/Power Apps)

Copilot Studio / Agent Builder, custom connectors, and plugin/action development experience

Experience with conducting research into emerging technologies and applying research to business; skilled in comprehensive testing of new technologies to ensure problem free deployment to users

Strength in PowerShell scripting / automation

Excellent analytical, management and planning skills

Knowledge of program and project management methodologies and tools; track record of success in managing IT projects; effective problem solving abilities; motivated to develop creative solutions to common processes or problems

Able to work independently and as a team

Experience in working in banking environment is a plus

Possess the verbal and written communication skills to work effectively with technical and non-technical personnel at various levels in the organization

Strong vendor and stakeholder management

Pro-active, dynamic and with good analytical/ conceptual thinking and problem-solving skills

Candidates with the following certifications/ training will have an added advantage:

PL-900 (Power Platform Fundamentals)

AI-900 (Azure Al Fundamentals)

APL-7008 (Create agents in Microsoft Copilot Studio)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location

Singapore-DBS Asia Hub

Job

Technology

Job Posting

Sep 26, 2025, 9:58:39 AM