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ITCAN Pte Limited
Singapore
Looking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hilders interested Candidates please send your resume to [HIDDEN TEXT]. 1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10
Job Source: ITCAN Pte LimitedMasters Career Consultancy Pte. Ltd.
Singapore
No Foreign Quota Available Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner May be required to cover onsite support as and when necessary. Any other administrations whe
Job Source: Masters Career Consultancy Pte. Ltd.ITCAN Pte Limited
singapore
Looking for L0,L1,L2 & SME level | Desktop Engineer/ Service Desk Engineers/ Singaporeans /Singapore PR/ LTVP Visa hilders interested Candidates please send your resume to [HIDDEN TEXT]. 1)Installing of clients for software, windows upgrades 2) Troubleshooting of software/hardware issues 3) Installing Operating systems like Windows 7 to Windows 10
Job Source: ITCAN Pte LimitedMasters Career Consultancy Pte. Ltd.
singapore
No Foreign Quota Available Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner May be required to cover onsite support as and when necessary. Any other administrations whe
Job Source: Masters Career Consultancy Pte. Ltd.SingTel
singapore
Job Description : Are you looking for value adding and impactful work Do you want to make a difference with your expertise With us, you'll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. W
Job Source: SingTelSingTel
Singapore
Job Description : Are you looking for value adding and impactful work Do you want to make a difference with your expertise With us, you'll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more
Job Source: SingTelItcan Pte. Limited
singapore
Job Description & Requirements This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities: Performed Desktop
Job Source: Itcan Pte. LimitedItcan Pte. Limited
Singapore
Job Description & Requirements This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues. Besides, you will ensure that software, licenses and operations comply with standards. Responsibilities: Performed Deskt
Job Source: Itcan Pte. LimitedSingapore
$ Not Mentioned
Job Description & Summary
We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.
Firmwide Corporate Services
Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman's Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.
Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.
This is an End User Services Level 2 Service Delivery Consultant position within a strong, technical and high-profile team. You are willing to take on the responsibility for meeting service level agreements by ensuring that all services are delivered according to committed service level. You enjoy working closely with customers and know how to manage customer relationships to achieve the best results. You will be expected to communicate daily with various customers (by email, chat, phone or face to face) and resolve end user support issues.
How will you value-add
Perform day to day service desk activities and supervise the service desk team.
Perform diagnosis and troubleshooting over a broad range of IT related issues.
Perform the end to end ticket resolution process for all tickets raised by users.
Investigate and perform triage process to identify and resolve complex issues.
Identify, document and update relevant SOPs for Service Desk operations support.
Prepare, document and contribute knowledge-based articles and training.
Perform advanced troubleshooting for complex incidents with Global teams.
Drive and participate in local and global projects (as and when is required).
Drive and participate in Continuous Service Improvements (CSI) activities.
Provide prompt and value-added VIP support (as and when required).
Provide timely status updates to users on issues reported and escalated.
Other technical duties as required such as account creation, configuration of new joiner, software deployment/install, password reset, unlock user account, bitlocker, etc.
About you
Diploma or Degree in an IT/Computer Engineering with 3-5 years working experience.
Experience in Service Management or Service Delivery in a large-scale and diverse environment of incident management, request fulfilment, escalation procedures and related disciplines.
Well versed in all end-user computing services but not limited to Windows 10, MS Office, Google Suite, iOS, Androids, PC hardware, software diagnostics and basic networking.
Customer-focused, self-motivated, disciplined and possess strong interpersonal and communication skills to interact effectively with all levels of staff.
Solid technical background, customers oriented with a problem-solving attitude.
Willing to work on non-office hours and rotational shifts (as and when assigned).
Familiar with IT Service Management and IT Infrastructure Library concepts.
High Proficiency in standard MS Office Suite (Excel, Powerpoint, Word).
High Proficiency in G Suite (Google Sheets, Google Slides, Google Docs).
Experience with desktop, systems, applications and network support.
Proven experience as a Service Desk team lead is highly preferred.
Knowledge of using ServiceNow and Workspace1 is an advantage.
Understanding of systems/processes with complex workflows.
Independent worker, resilient, adaptable and focused.
Meticulous, result oriented and outcome based.
Education
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Desired Languages
Travel Requirements
Not Specified
Available for Work Visa Sponsorship
No
Government Clearance Required
No
IT Engineer (Desktop Engineer) jobs in Singapore
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.