Technical Support Operations

Description

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.

Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.

With a growing presence across Southeast Asia, we're looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

About This Role

EPOS is looking for a Technical Specialist to join our Operations team and support both internal office functions and external technical deployments. This is a hands-on, multi-faceted role where you'll be involved in project rollouts (especially POS systems), network-related troubleshooting, and supporting our overseas intern technician team.

You'll play a key role in ensuring smooth technical operations, while also acting as a bridge between the intern team and clients when required. The ideal candidate is tech-savvy, resourceful, and enjoys both fieldwork and office-based responsibilities.

This is what your job scope will be...

Technical Deployment & Field Support

Execute technical deployments and rollouts for POS systems and other related projects.

Troubleshoot and resolve on-site technical issues, including basic hardware and network problems.

Perform IP configuration, hardware setup, and ensure smooth handover of deployed systems.

Provide client support during deployments and act as a point of escalation for advanced issues.

Intern Supervision & Client Communication

Support, guide, and mentor deployed intern technicians during their daily tasks.

Represent the intern team in client interactions, resolving service concerns and ensuring communication clarity.

Maintain accurate documentation and report deployment or support-related issues as needed.

Office Operations & Ad-Hoc Duties

Assist with internal office technical needs, including basic maintenance

Procure necessary tools or office items for team operations

Support broader operations projects and contribute to workflow and process improvements.