Helpdesk Service Support

About the Role

We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters

Provide clear and accurate information on processes, submission requirements, and service-related workflows

Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints

Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution

Maintain comprehensive issue logs

Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures

Submit monthly progress reports detailing service performance

Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts

Requirements

Relevant experience in helpdesk, or customer service support environments

Strong customer service, and communication skills

Experience supporting digital platforms or e-services is an advantage

Ability to work on a rotational shift schedule, including weekends and public holidays

Strong sense of accountability, ownership, and service quality

Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base

How to Apply

Please submit your resume indicating your relevant experience, current/expected salary, and availability.