Program Coordinator

Role Overview:

The Program Coordinator provides operational and administrative support to ensure the smooth planning and delivery of training programmes. This role works closely with internal teams and clients to coordinate all activities before, during, and after each programme.

Key Responsibilities:

Your duties and responsibilities are as follows:

1. Program Management

Respond to client inquiries regarding training programs and serve as a point of contact for program-related matters

Manage administrative processes for funded training programs, including grant applications, claims processing, and documentation

Manage calendar, timelines, and task tracking to ensure smooth program execution

Coordinate with clients and internal stakeholders on program confirmation, scheduling, and logistical details (i.e. travel and accommodation bookings)

Prepare and organize training materials, resources, and logistics ahead of each program

Liaise with internal departments (Finance, Instructional Design, Trainer Management) to ensure alignment across delivery processes

Generate post-workshop reports and manage follow-up communications with clients

Support the team on ongoing projects and contribute to cross-functional collaboration

Take on ad-hoc projects and additional responsibilities as required

2. Workshop Delivery Support (Onsite &Online)

Onsite workshop support:

Setup of training venue

Onsite liaison with venue coordinators and client stakeholders

Assist trainers, coaches, and facilitators throughout the workshop

Attendance-taking and preparation of reports for post-workshop

Online workshop support

Schedule and set up virtual training sessions on platforms such as Webex, Zoom, and Microsoft Teams

Provide technical support to participants in setting up video and audio prior to and during training sessions

Assist trainers, coaches, and facilitators throughout live virtual training sessions

Export attendance and engagement reports from virtual conferencing platforms post-training

Manage and archive recording footage from training sessions

Requirements:

Bachelor’s Degree in relevant discipline

Familiarity with IBF and SSG funding framework as well as TPG system is an advantage

Prior experience in training coordination, events management, or a similar support role is an advantage

Strong organisational and coordination skills, to manage multiple programs simultaneously

Excellent communication skills, particularly in a cross-border working environment

Proactive, detail-oriented, and able to work independently with minimal supervision

Comfortable working with virtual conferencing tools (Webex, Zoom, etc.)

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