Operations Supervisor

Core Responsibilities

Supervise operations in assigned terminal during shift duty.

Ensure adequate manpower and resources (trolleys, lightweight transporter, communication equipment) are available in assigned terminal during shift duty.

Ensure adequate trolleys are available in all designated Trolley Staging Point(s) in assigned terminal.

Ensure intra-terminal and/or inter-terminal trolley transfers.

Responsible for the serviceable conditions of lightweight transporter(s) allocated to assigned terminal.

Liaise with technical support team for the removal of damaged and/or faulty trolleys from designated holding area in assigned terminal.

Attend to customer complaints and escalation when required.

Responsible for 20-30 trolley and other service officers and other administrative duties/secondary appointment.

Periodic Duties

Responsible for the conduct, disciplinary and administrative matters of assigned trolley service officers.

Conduct schedule operations/safety/security briefing to trolley service officers during shift duty.

Conduct scheduled coaching session with direct reports

Covering TMC duties as and when assigned.

Job Specifications (Qualifications/Experiences)

Job Requirments

O Level / NITEC / Diploma in Science/Engineering/Supply Chain or equivalent preferred

Minimum 2 years of supervisory experience in operations functions.

Confident in dealing with staff across all ages.

Possess excellent interpersonal, communication and organizational skills.

Adaptable to change and a good team player.

Able to work on Shift Duty.

Able to obtain an Airport Pass (Airside)

Familiarity with Changi Airport terminal operations will be an added advantage

#J-18808-Ljbffr