Microsoft Dynamics 365 CRM Developer

MICROSOFT DYNAMICS 365 CRM CONSULTANT / DEVELOPER

Employment Type:

Full-time

About the Role

We are looking for an experienced

Microsoft Dynamics 365 CRM Consultant / Developer

to join our team in Kuala Lumpur. You will play a key role in the further development of our CRM landscape, working closely with business stakeholders, Business Analysts, and IT Architects to deliver scalable and effective CRM solutions.

What You'll Do

Act as the central point of contact for the further development and enhancement of our

Microsoft Dynamics 365 CRM

landscape.

Advise business and functional teams on

CRM best practices, technical solutions, and implementation approaches .

Design, develop, and implement CRM solutions primarily within the

Dynamics 365 Customer Service

module, with future involvement in

Marketing Automation .

Perform

customization and configuration

of Dynamics 365 CRM according to business requirements.

Develop and maintain

custom plug-ins using C#/.NET .

Design and automate

workflows and business processes

within Dynamics 365.

Develop and maintain system

interfaces and integrations

using REST, SOAP, and Azure Services.

Support the integration of Dynamics 365 with various internal and external systems.

Work closely with

Business Analysts, business stakeholders, developers, and IT Architects

to translate business requirements into technical solutions.

Contribute actively to the organization's

CRM strategy, architecture, and continuous improvement initiatives .

What You'll Bring

5+ years of hands-on experience with

Microsoft Dynamics 365 CRM , particularly in

Customer Service and/or Sales .

Strong programming skills in

C# and .NET .

Solid experience in

API development, system integration, and interface development .

Hands-on experience with

Microsoft Azure

and Azure-based services.

Strong understanding of CRM architecture, customization, and development.

Ability to work effectively with both

technical and non-technical stakeholders .

Strong analytical and problem-solving skills.

Excellent

English communication skills , both written and spoken.

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