IT Infrastructure Engineer

We are assisting our client, an established, leading information technology and consulting solutions provider, in finding a self-motivated,customer-centric IT Infrastructure Engineer with relevant experience in Network, Firewall Security, Systems, or Cyber Monitoring to join their team.

Responsibilities

Coordinate system development tasks to include design, integration and testing

Installation and configuration of hardware and software, implementation, warranty, and support activities

Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved

Oversee all transitions into production by testing, analysis, and retesting for glitch detection and other issues

Develop and complete actions in system specifications, technical and logistical requirements and other disciplines

Create and maintain programmatic and technical documentation

Strong customer advocate, building trust and relationships with customers

Manage and document system configuration

Act as the first line of communication for reported issues, and conduct initial triage and troubleshooting

Investigating and verifying reported product problems in software, firmware, hardware and documentation

Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades

Requirements

Diploma or Bachelor's Degree in Multimedia & Information Technology, Infocomm Security Management, or Computer Engineering qualifications.

Prior experience in system engineering and IT support will be an added advantage

Entry-level is also welcome

Able to prioritise activities and deliver projects on time and within budget

Customer-centric and able to work independently

Strong communication & presentation skills

Possess networking skills and knowledge

Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus

Ability to understand complex system development methods and system testing practices

Strong team-building skills

Detail-oriented individual who enjoys the challenge of technical troubleshooting

Able to perform a 12-hour shift in a 24.7 rotating shift-based duty environment for one week in a month