Technical Sales Engineer - Singapore

About Hanwha Vision

Hanwha Vision is a global leader in advanced video surveillance and security solutions, providing innovative technologies that empower safer and smarter environments.

The key responsibilities include:

Provide full-time support to global customers' enquiries, including email, phone calls, and face-to-face meetings when required. This includes conducting technical training sessions and live product demonstrations.

Accurately register and manage all related enquiries using the designated management software system.

Collaborate with internal teams and partners to deliver pre-sales and post-sales support, including product presentations, live demonstrations, tender document compliance, and troubleshooting product-related issues.

Work closely with internal teams and partners to conduct Proof of Concept (PoC) activities for both indoor and outdoor environments, as required.

Assist internal teams and partners in organizing and supporting internal or external events and trade shows when necessary.

Continuously enhance technical knowledge through self-learning via Hanwha's eLearning portal and other available resources to stay updated on the latest products and features.

Perform ad hoc tasks as assigned by the superior.

Qualification and Experience:

Minimum tertiary education in relevant fields such as Computer Engineering, Electronics Engineering, Information Systems, or related disciplines.

Experience in telecommunications and customer-facing pre-sales and post-sales roles.

General knowledge of CCTV principles and hands-on experience with common Video Management System (VMS) software.

Proven experience in delivering engaging presentations and conducting live product demonstrations to diverse audiences.

Experience in preparing and managing tender compliance documentation.

Important skills, abilities, knowledge for this role:

Possess sound knowledge of security surveillance devices, including cameras, video recorders, VMS software, and related hardware technologies.

Strong understanding of IP-based devices and networking technologies, with working knowledge of Internet protocols such as TCP/IP, and FTP.

Certifications in cybersecurity, network switching devices, Microsoft technologies, or other IT-related fields will be considered an added advantage.

Demonstrate strong analytical and troubleshooting skills.

Able to work effectively in a team environment as well as independently with minimal supervision.

Capable of meeting tight schedules and handling urgent cases when required.

Location

Singapore

Reporting Line

This position reports directly to Technical Sales Manager in Singapore.