Systems Engineer (Docker Kubernetes) Application support

Job Description & Requirements

Key Responsibilities:

Provide application L1/L2 support and system checks (CPU, disk usage, logs, services)

Troubleshoot and resolve system and application issues, and provide on-site technical support to ensure timely resolution and minimal disruption to business operations

Monitor application health and system alerts, escalating issues as needed

Log incidents and service requests in the ticketing system, ensuring timely resolution

Coordinate with L3 teams and vendors for issue escalation and follow-up

Perform routine maintenance tasks, such as application updates, patching, and backups

Maintain clear documentation of issues, fixes, and procedures

Participate in system testing, deployment, and post-deployment support activities

Assist in user access management and configuration tasks

Qualifications

Ideal candidate should have/ possess:

Diploma/Degree in Electrical Engineering, Computer Science, Communications Engineering or equivalent

Minimum 2 years in application maintenance, support or server infrastructure setup

Experience participating in Kubernetes cluster projects, with proficiency in using relevant commands to check application logs

Experience with at least two of the following Virtualization Technology/Platforms: VMware, Xen, KVM, OpenStack, Cloud Stack, Azure Stack

Experience with cloud orchestration, configuration management and auto-scaling techniques

Thorough knowledge of networking, routers, switches, and WiFi setup

Hands on experience in deploying ceph using different file system such as object storage, rbd, cephfs storage

Good knowledge of storage technologies, such as NAS, SAN, SDS

Experience with automation tools such as Salt/Chef/Puppet/Ansible

Experience with load balancing setup for TCP/IP, HTTP, DNS, routings.

Experience in using software version control

Knowledge of IT security standards, for instance from CIS or IM8.

Experience in IT security policy management and enforcing IT security

Knowledge of computer hardware components and ability to restore faulty servers to working condition.

Experience in coding or scripting languages such as bash, windows batch script, powershell, perl, python, etc.

Ability to install, use and configure various Linux Operating Systems, such as Redhat, Ubuntu, CentOS.

Experience in system installation planning, execution, routine

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