Technical Manager

Job Summary:

The Technical Manager will be overseeing a team of Technical Officers for maintenance and troubleshooting of security systems (e.g. CCTV, Access Control, Intrusion Detection Systems etc.) according to required standards. There will be good exposure with clients from wide spectrum of industries and sectors, including but not limited to Data Centers, Healthcare, Government sector, etc.

Job Responsibilities:

Oversee the whole process of service cum maintenance workflow

Front line contact with client representatives on all service/maintenance related issues

Lead a team of service team members

Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics

Determine new, creative ways to employ teams on service deliveries and distribute responsibilities

Manage day-to-day client interactions and expectations for optimal results

Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships

Possess a knowledge base of each client's business, organization and objectives

Be responsible for operationally managing multiple aspects of the team.

Ensure smooth progress and timely delivery and completion of maintenance commitments to clients

Perform a wide variety of technical and non-technical tasks

Job Requirements:

Nitec in Electrical/Electronic Engineering with at least 5 years working experience

Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must

Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage

Technology savvy (hardware & software)

Excellent problem solving skills

Strong verbal and written communication skills

Must be a team player

Customer service and business orientated with good initiative and adaptability