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RSM Stone Forest

Singapore / Global

Senior Systems Engineer

Job Description

The Technical Advisor assists our clients in their digitalization projects.

Manage the service level agreements as stated in the Managed Services contract

Ensure service requests raised by customers are prioritized and delivered in accordance with the agreed timeline

Be the point of contact for clients for on-going operations and projects

Be the technical advisor for clients in digitalization projects

Involve in service improvement and recovery

Responsible for team KPIs - monitor and report KPIs

Report to Manager on any issue that could significantly impact the client

Requirements

At least 3-years hands-on experience in Systems/ Network deployment work

Preferably with 2-years experience in project management and team management role

Good customer service and able to manage customer well

Good written and verbal communication skills

Good presentation skills

Well-organized and good at juggling multiple tasks

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