Desktop Support Engineer

• Perform troubleshooting for client platform related problems. • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

• Perform service request related to client platforms.

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

• Involve in client platform implementation/upgrade project.

• Perform follow-up with vendor on replacement of hardware.

• Perform asset management & update asset records.

• Perform user account management (eg. Create password, reset & delete)

• Perform local server administration to facilitate software distribution & patch management service.

• Manage client platform implementation / upgrade project.

• Ensure service level meet requirement. Propose and implement action plan when required.

• Established facility management standards/best practices to ensure operation consistency across project / facility management teams

• Support hardware refresh cycles and device replacement

• Participate in device migration initiatives

• Support migration scheduling, user communications, and post-migration validation

Ideal candidate should possess the following:

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline

• 3 – 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools

• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times

• Good customer service skills

• Resourceful, independent, responsive and pro-active.

• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.

• Ability to build and maintain positive working relationships across projects, control teams & customers.