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Talent First

Singapore / Global

Cloud Support Engineer (Kubernetes)

Job Description

Job Overview

We are looking for an L2/L3 Support Engineer to provide technical support and troubleshoot complex issues across Kubernetes, cloud and data protection environments.

Responsibilities

Provide L2/L3 technical support for Kubernetes and cloud environments.

Troubleshoot backup, recovery, storage and cloud integration issues.

Analyse logs, identify root causes and reproduce technical issues.

Work with engineering teams to resolve product-related issues.

Provide clear technical guidance and updates to customers.

Requirements

Hands-on experience with Kubernetes administration and troubleshooting.

Experience with AWS, Azure or GCP, including EKS, AKS or GKE.

Strong Linux and command-line troubleshooting skills.

Experience with Python/Shell scripting and CI/CD environments.

Prior customer-facing L2/L3 technical support experience.

Knowledge of backup, disaster recovery or data protection is advantageous.

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