Systems Engineer

The Role

Dynamic individual who has hardware technical knowledge on x86/x64, storage & network products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating System, virtualization and infrastructure in dynamic enterprise environments.

Key Accountabilities

Provide field break-fix support based on SLA (24x7)

Perform problem determination, action plan creation, and remote support for field technician when necessary

Serve as technical ambassador for assigned key accounts

Provide post-sales project implementation, onsite support and coordination

Break-fix support scope including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware level, troubleshooting of Operating System, incident ownership and customer management

Deliver high quality services and customer satisfactions to internal and external clients

Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area

Provides timely update of activity list as per required basis

Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis

Perform standby duty based on rotation basis

Able to work independently with minimal supervision when tasks are assigned

Any other ad-hoc assigned by superior

Skills & Experiences

Minimum 3 - 5 years' experience in similar field

Minimum Diploma/Degree holder on IT related discipline

Those without certification but with strong x86/storage mid to enterprise hardware experience will be considered

Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.

Hardware Troubleshooting experience in x86/x64 based systems (IBM, Hewlett Packard, Dell, SUN/Oracle, Cisco UCS and etc.), SAN, NAS storage & HCI.

Familiar with data center equipment common operating system, Virtualization solutions and infrastructure setup

Able to communicate clearly and concisely, both orally and in writing. Contributes positively as a team player and align to business goals.

Experience in independent hardware maintenance, services coordination

A service-oriented, open mindset

Thrive in a fast-paced collaborative environment

Team player, openness towards different cultures

Self-motivated and delivery focused

Able to lift and move computer parts

Able to perform system rack mounting with minimal support. Preferred:

Industrial certification from OEM/principle(IBM/HP/Dell/Cisco UCS/EMC/NetApp)

Cisco and network devices implementation experience

Prior regional exposure performing remote L2/L3 support