IT Support Executive

We're Hiring: Ops Tech Support Officer

Join a dynamic public sector team and play a key role in supporting and enhancing critical case management systems that enable effective social service operations. This is an excellent opportunity for individuals who enjoy problem-solving, stakeholder engagement, process improvement, and technology-enabled operations while contributing to meaningful social impact.

Job Highlights

Salary: $2,760 - $3,340 per month

Work Location: 512 Thomson Road, Singapore 298136

Working Arrangement: Monday to Friday, 8:30am to 6:00pm (Work From Office)

Employment Type: 12-Month Contract

Key Responsibilities

Project 1: Operational Support During System Stabilisation Phase

Triage and manage incoming user queries, system issues, and feedback related to the case management system

Ensure timely resolution of issues and escalated complex cases to relevant IT staff or project managers where required

Coordinate with IT teams, project managers, and case workers to support system administration and effective resource utilisation

Support requirements gathering, User Acceptance Testing (UAT), verification, and migration activities for system enhancements

Consolidate stakeholder feedback and validate enhancement outcomes

Monitor system performance and identify areas for improvement during the stabilisation phase

Provide administrative support for data governance and management activities, ensuring data integrity and compliance

Maintain and update system documentation, process guides, and user materials

Support knowledge transfer and process handover to the permanent team to ensure continuity of operations

Project 2: Streamlining of Case Management System Operations

Review existing workflows and operational processes related to system administration, issue management, and feature deployments

Identify operational gaps, inefficiencies, and improvement opportunities

Engage key stakeholders to understand business needs, operational challenges, and user pain points

Design, prototype, and implement technology-enabled operational solutions to improve business processes

Support end-to-end implementation of process enhancements from conceptualisation through deployment

Assist in tracking project timelines, deliverables, budgets, and operational requirements

Develop standardised workflows and documentation to improve consistency and reduce manual effort

Document enhanced processes for long-term operational use by the permanent team

Who We're Looking For

Strong communicators who can effectively engage both technical and non-technical stakeholders

Analytical and solution-oriented individuals with a passion for process improvement

Team players who enjoy collaborating across multiple stakeholder groups

Individuals who are adaptable, resilient, and able to thrive in a dynamic operating environment

Organised professionals capable of managing multiple workstreams and priorities

Must-Have Skills

Good verbal and written communication skills

Ability to explain technical concepts clearly to non-technical audiences

Strong analytical and problem-solving capabilities

Experience in process improvement, workflow optimisation, or operational support

Strong stakeholder management and collaboration skills

Ability to develop and maintain clear documentation

Good organisational and task management skills

Proficiency in Microsoft Office applications, especially Excel, Word, and PowerPoint

Nice-to-Have Skills

Experience supporting business applications or case management systems

Familiarity with project management methodologies

Experience in process mapping and workflow design

Exposure to User Acceptance Testing (UAT), system implementation, or migration activities

Experience working within public sector or social service environments

Knowledge of data governance and data management practices

What We Look For

Proactive individuals who take ownership of tasks and drive outcomes

Strong problem-solvers with a continuous improvement mindset

Customer-focused professionals committed to delivering quality support

Collaborative team members who work effectively across diverse stakeholder groups

Adaptable and resourceful individuals who can navigate evolving project requirements

Enthusiastic learners who embrace new technologies and ways of working

Relevant experience in operations support, project coordination, systems support, IT administration, business process improvement, or related fields will be advantageous.

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