SYSTEMS ENGINEER (COMPUTER)

1. Technical & System Design

Front the technical design, architecture planning, and integration strategy for ACS implementations.

Provide technical guidance, mentorship, and training to junior and mid-level engineers.

Ensure solutions deployed comply with security, compliance, and enterprise IT standards.

2. Advanced Troubleshooting & Escalation Support

Act as the L3 escalation point for all complex ACS-related issues across multiple client environments.

Lead root-cause analysis (RCA), incident resolution, and long-term corrective action planning.

Diagnose advanced issues involving controllers, credentialing workflows, hardware faults, network routing, and subsystem integrations.

Engage vendor support teams for deep-dive troubleshooting, bug escalations, and patch management.

3. Multi-Platform ACS Expertise

Hands-on expertise in multiple Access Control Systems such as:

Gallagher

LenelS2 OnGuard

HID / Mercury-based systems

Genetec

Bosch

Suprema / ZKTeco / Axis

Ability to configure, integrate, and optimize controllers, readers, credential formats, PIN/biometric workflows, and enterprise permissions across platforms is essential.

4. Deployment & Commissioning

Lead the deployment, configuration, and commissioning of ACS solutions.

Oversee FAT/SAT, subsystem integration testing, and system handover documentation.

Validate IT and security architecture during onsite and remote deployment activities.

5. Maintenance, Optimization & Lifecycle Management

Develop preventive maintenance plans, system health checks, and upgrade strategies.

Ensure proper documentation: design diagrams, wiring schematics, test reports, and change logs.

Recommend and implement improvements to enhance system performance, reliability, and cybersecurity posture.

6. Client & Stakeholder Engagement

Work directly with enterprise customers to understand operational needs and propose enhancements.

Support technical workshops, user acceptance tests (UAT), and operator training sessions.

Communicate clearly during escalations, providing structured updates and solution paths.