Customer-Facing Cloud / Platform Support Engineer

About the Role

Our client is a well-established technology company specialising in

cloud-native

and container platform solutions, serving enterprise customers across the region. They are looking for an After-Sales Engineer to serve as a key technical bridge between the company and its customers, ensuring smooth product adoption and long-term satisfaction. This is an exciting opportunity for someone who thrives in a customer-facing technical role and enjoys solving complex infrastructure challenges. You will collaborate closely with both internal product and R&D teams as well as external partners to continuously improve service delivery and solution quality.

Key Responsibilities

Deliver on-site technical guidance, product demonstrations, and training sessions to help customers successfully evaluate and adopt the platform

Serve as the primary technical liaison between customers and internal teams, managing relationships and resolving issues in a timely manner

Partner with the sales team to identify business opportunities, develop solution proposals, and provide

pre- and post-sales technical support

Prepare and own key technical documentation including project proposals, tender submissions, test reports, and implementation plans

Gather and synthesise customer and market feedback, channelling actionable insights to product management and R&D teams

Manage and resolve customer support tickets, ensuring issues are tracked, escalated where necessary, and closed within agreed timelines

Represent the company at industry events, marketing activities, and technical forums, including delivering presentations and keynote contributions

Engage in technical exchanges and collaborative initiatives with ecosystem partners and third-party vendors

Requirements

Bachelor's degree in Computer Science, Computer Engineering, or a related discipline

At least 1 year of relevant experience in IT or internet-related industries, with exposure to after-sales support, R&D, or operations and maintenance of medium-to-large-scale projects (prior after-sales experience is a bonus)

Solid understanding of

cloud computing

technologies, including familiarity with Kubernetes, DevOps practices, and container platform ecosystems

Strong communication skills with the ability to convey technical concepts clearly to both technical and non-technical stakeholders

Demonstrated ability to work both independently and collaboratively in a fast-paced team environment, with strong problem-solving and analytical capabilities

Experience with large-scale enterprise project delivery or cloud infrastructure operations (is a bonus)

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