Assistant/ Service Engineer

Job Description

The Service Engineer is responsible for carrying out equipment maintenance and technical support activities to ensure reliable performance and customer satisfaction. The role involves troubleshooting equipment issues, supporting service operations, and maintaining strong working relationships with customers, vendors, and internal teams to achieve effective service delivery.

Key Responsibilities

Technical & Operational Responsibilities

Maintain, troubleshoot, and repair equipment to ensure optimal performance and reliability.

Perform incoming inspections of equipment and spare parts.

Coordinate with relevant stakeholders to ensure all required tools, spare parts, and equipment are prepared prior to each service assignment.

Complete service tasks according to the planned schedule and in compliance with the manufacturer’s recommended procedures.

Execute assigned daily tasks within the specified timeframe.

Carry out corrective maintenance on faulty equipment.

Provide timely technical recommendations to stakeholders such as spare part replacements or operational adjustments.

Conduct user training sessions upon request.

Service Support & Coordination

Escalate issues in a timely manner when required.

Collaborate with customers, vendors and internal departments to support service activities.

Support Root Cause Analysis (RCA) efforts and assist in incident investigations.

General Responsibilities

Provide clear and professional responses to customer enquiries regarding service issues and technical clarifications.

Participate in standby duty rotation to provide technical phone support.

Support urgent or unscheduled technical operations outside standard working hours when necessary.

Documentation

Maintain accurate and complete documentation for all service activities, with customer acknowledgement where required.

Submit Service Reports promptly upon completion of each job.

Ensure all work complies with technical specifications and quality standards.

Requirements

Diploma in Mechanical / Electrical / BioMedical Engineering or related faculty

At least 3 years relevant experience

Good technical, problem-solving and communication skills

Meticulous and able to explain technical information to customers clearly

Strong team-player with self-discipline and ability to work independently

Possess good initiative, with desire for continuous learning

Knowledge of basic networking and SQL will be beneficial

Familiar with Microsoft Office

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