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U3 Infotech Pte Ltd

Singapore / Global

System Engineer / Voice Engineer - 01

Job Description

Position: System Engineer

Location: Alexandra

Duration: 12 Months (renewable)

Experience : 2-4 years

Responsibilities:

Support Unified Comms Systems

• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

• Attending to user requirements and work with vendor to provide solutions.

• Work with other departments for smooth flow of processes and procedures.

Projects rollout:

• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

• Plan resource allocation and utilisation across the various project and quarterly releases.

• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

• Monitor and manage risks /issues related to technical delivery.

Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Voice Recording systems admin

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