Quality Engineer

You will serve as the main quality contact for customers, leading cross-functional teams to resolve quality issues, manage RMA processes, support production troubleshooting, and drive continuous improvement initiatives to ensure customer satisfaction and compliance.

Responsibilities

Serve as the primary quality liaison for customers, addressing quality issues, feedback, and shipment concerns such as wrong parts or missing reports

Lead and coordinate internal teams to troubleshoot problems, make decisions, and deliver formal reports to customers (e.g., FA, 8D, CAR)

Manage the entire RMA process including review, approval, return, disposition, and closure

Collaborate actively with cross-functional teams to support quality initiatives and problem resolution

Drive process continuous improvement efforts focused on yield enhancement and scrap reduction

Oversee operational quality activities including FAI and outgoing report reviews, D-note closure, rejects review, waiver requests, and lot disposition at final quality control

Review customer specifications and qualification boards during New Product Introduction (NPI) phases

Support Quality Management System (QMS) activities such as Customer Quality Plan adherence and internal audits

Coordinate customer surveys and questionnaires to gather quality feedback

Lead preparation and coordination for customer visits and audits, including audit checklist preparation, follow-up, and closure of findings

Administer Corrective Action Requests (CAR) in the Agile system from creation through follow-up to closure for internal and customer issues

Support production teams in troubleshooting PCB-related quality issues

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