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Hatch Asia

Singapore / Global

Senior Customer Implementation Manager

Job Description

Our client is a global leader in 3D LiDAR spatial intelligence solutions for transportation hubs, smart cities, and industrial sites. Their software empowers operators to optimize physical flows and enhance safety and satisfaction. With an international team and backing from top investors, they are shaping the future of spatial perception.

What the Role Owns

Drive successful delivery of spatial intelligence solutions to global enterprise clients

Manage projects end-to-end, ensuring all deliverables are met on time and in scope

Coordinate cross-functional teams including product, engineering, and field technical resources

Lead client meetings including kick-offs, status updates, training, and post-deployment support

Monitor project financials, revenue recognition, and invoicing

Provide product feedback based on client needs and priorities

Identify new sales opportunities within existing accounts

Who We Are Looking For

Master's degree in Engineering or Business

7 years of experience, with 3 years in a technical engineering role

5 years in client-facing technical project delivery, preferably in B2B SaaS or deep-tech

3 years managing cross-functional project teams

PMP or Prince2 certification a plus

Proven ability to manage multiple concurrent projects in a fast-paced environment

Exceptional communication skills with both technical and business audiences

Passion for emerging technology and desire to shape an industry

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