System Analyst

Help document the company’s current financing, dealer, customer and administrative workflows

Note where there is duplicated work, manual effort or room for automation, and raise these to the GM

Draw clear workflow diagrams of existing and proposed processes

Build and maintain dashboards and reports under the GM’s direction, covering areas such as the loan book, disbursement, credit quality and collections

Help keep reporting consistent so everyone works from the same numbers

Check data for errors and inconsistencies, and help clean up records

Use Excel or Google Sheets, and business intelligence tool such as Power BI, Tableau or Looker Studio

3. Requirements & Coordination Support

Help gather requirements from users and write them up clearly for the GM to review

Prepare simple user stories, notes and acceptance criteria

Help track open questions, pending decisions and outstanding items, and follow up on them

Support communication with external development partners, with the GM holding the relationship

4. Testing & Quality Checks

Prepare and run user acceptance testing on new features against agreed requirements

Record bugs, gaps and improvement requests clearly

Help re-test fixes and confirm systems are ready before use

5. Implementation & User Support

Help prepare user guides, SOPs and simple training materials

Support staff in learning new systems and workflows

Check in on how systems are being used after launch and gather feedback

6. Simple Tools & Automation

Build simple spreadsheets, calculators or trackers where useful

Try low-code, no-code or AI-assisted tools to test ideas quickly, under guidance

Always check with the GM or the development partner before changes that could affect live systems or data

Key Areas of Work

Dealer onboarding and management

Loan application processing and financing records

Document submission and verification

Credit assessment and approval workflows

Repayment and collections tracking

Management reporting and dashboards

Workflow automation and data tidying

1–3 years of relevant experience (business analysis, data, or systems support)

Comfortable with Excel or Google Sheets

Basic SQL, or a clear willingness to learn it quickly

Organised, careful with detail, and reliable in following through on tasks

Willing to learn, ask questions, and take direction

Clear written communication for documenting processes and reports

Advantageous

Exposure to a business intelligence tool (Power BI, Tableau or Looker Studio)

Any exposure to financial services, lending, hire purchase or automotive

Familiarity with low-code, no-code or AI-assisted tools

Experience with project or documentation tools such as Notion, Trello or ClickUp

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