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JK Technology

Singapore / Global

Desktop/IT Support Engineer

  • Remote

Job Description

Responsibilities

Maintenance of IT peripherals including backup & recovery

Set-up, installation, re-installation or migration of IT peripherals

Relocation of IT peripherals within premises

Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/ end-users IT related requests

Troubleshoot hardware & software issues

Users profile administration

Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.

Installation and configuration of software according to customer standard

Requirements

Minimum ITE / Diploma in IT or equivalent

At least 1 year of working experience in IT field

End-user support experience is preferred

Basic networking support & supporting in OS platform

Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative

Able to work under pressure and in a fast-paced environment

Others

5-days work week / w CPF / w Leave Entitlement / w Performance Bonus

Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer

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