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Edgelab srl

Singapore / Global

Application Support Engineer

Job Description

Job Description

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support Engineer (L2 & L3 Support): in Singapore.

As an Application Support Engineer, you'll lead the technical integration of our software/ products in our client's environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client's infrastructure (cloud and on-premise) as well as regular version upgrades.

What you'll do as an Application Support Engineer (L2 & L3 Support):

Application Management (70% to 80%)

Support the client in the implementation of the necessary infrastructure

Manage and configure application releases (deployments and upgrades) or guide the customer to do so

Configure the application according to the requirements provided by the the client/ Assist client application management teams in the application setup

Proactively participate in the technical discussions with the client on infrastructure changes and upgrades

Interpret error logs and identify corrective actions to be taken / or support the client in this task.

If necessary, liaise with the Evooq product development teams

Project Management (20% to 30%)

Coordinate version upgrades for existing clients

Track progress, manage risk and issues, and provide regular status updates for version upgrades

Collaborate with client project team, Evooq product development team to ensure

successful upgrade

Apply Now

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