L2 Database Administrator

Role Overview

We are looking for an

L2 Database Administrator

to support enterprise database environments in a managed-services setup.

The role primarily focuses on

Microsoft SQL Server and Azure SQL , with exposure to AWS database services and other relational databases. The candidate will be responsible for production database support, troubleshooting, performance, backup/recovery and high-availability operations.

Core Responsibilities

Provide

L2 production support

for Microsoft SQL Server and Azure SQL environments.

Troubleshoot database

availability, connectivity, performance, job failures and access-related issues .

Monitor and resolve database alerts and incidents within agreed SLA timelines.

Perform

backup, restore and recovery

activities and support recovery/DR testing.

Troubleshoot

slow queries, blocking, deadlocks, indexing and resource bottlenecks

and perform basic to intermediate tuning.

Support

HA/DR environments , including Always On, clustering, replication, log shipping and failover arrangements.

Implement and support database changes, upgrades, patching and maintenance activities.

Support AWS database services such as

Amazon RDS and Aurora .

Work with application, infrastructure, cloud, network and storage teams for cross-platform incident resolution.

Follow

ITIL-based Incident, Problem, Change and Request Management

processes and maintain operational documentation.

Required Skills

3–6 years of hands‑on database administration experience

in enterprise or managed-services environments.

Strong hands‑on experience in

Microsoft SQL Server administration .

Hands‑on experience with

Azure SQL Database and/or Azure SQL Managed Instance .

Strong troubleshooting experience in production database environments.

Practical experience with

backup, restore and recovery .

Good understanding of

database performance monitoring and tuning .

Experience with

HA/DR and failover technologies , preferably SQL Server Always On, clustering, replication or log shipping.

Exposure to

AWS RDS/Aurora .

Experience with

MySQL and/or PostgreSQL

is preferred.

Good understanding of database security, access and permissions.

Experience working in an

ITIL/managed-services environment

with SLA‑based production support.

Preferred

Exposure to Oracle, MariaDB, MongoDB or other database platforms.

Scripting/automation using

T-SQL, PowerShell, Python or Bash .

Exposure to

Azure Monitor, AWS CloudWatch, SolarWinds, Splunk, SCOM

or similar monitoring tools.

Experience with database migration or modernization activities.

Relevant Microsoft/Azure/AWS or ITIL certification.

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