DXC Technology
Singapore / Global
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The Big Jobsite
Singapore / Global
Profile:
The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He/she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.
Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft
®
operating systems and applications.
Ideally, candidates will have previous experience working within a technical support environment/customer service environment, delivering front-line service directly to customers, preferably within an international company.
Responsibilities & Activities:
Answer contacts promptly and professionally
Log/Validate all contacts Call Handling Database
Resolve a high percentage of customer problems using the relevant tools and
systems
Manage end to end all calls logged, providing regular updates to customers on
call status
Complete follow-on actions as appropriate
Invoke Escalation Procedures within defined time frames
Adhere to account Policies & Procedures
Work to achieve individual and team goals
Protect confidential and sensitive information and materials
Observe strict compliance to licensing, copyright and trademark legislation
Accomplish other duties as required
Adhere to all DXC Policies & Procedures – Including Security
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