Technopals
Singapore / Global
GET
The Big Jobsite
Singapore / Global
Daily monitoring and support of batch jobs.
Perform hotfixes as and when required.
Perform monthly deployments and quarterly DB password change.
Perform assessment and scheduling of batch jobs due to system maintenance activities.
Provide first level support to business users in a timely, effective, and efficient manner.
Collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
Analyse, document and track all actions taken throughout the lifecycle of the issue.
Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or usersâ requirements.
Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
Report to the Project Manager pertaining all production support activities.
Participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.
Requirements
2-3 years of experience in customer support within an IT environment
Polytechnic or University graduate with IT background
Knowledge and hands-on experience on Unix
Knowledge on messaging systems such as IBM Websphere MQ (good to have)
Knowledge in Java language
Good Oracle SQL knowledge
Availability to work odd hours when required
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global
Singapore / Global