Regional Online Platform Program Manager

The Experience Manager will oversee the translation of regional strategy into customer experiences and sell-out programs. This role will be responsible for creating innovative approaches to making the online channel competitive in local markets. The ideal candidate should have a strong experience creating online experiences and is up-to-date with the latest e-commerce trends in the region.

Role and Responsibilities

Experience Design and Implementation:

Translate strategy into features and programs that can add incremental revenue

Develop and optimize customer experience and journeys and collaborate with cross-functional teams (e.g., product, marketing, support) to design and implement exceptional customer experiences.

Collaborate with subsidiary leads and head of departments to implement new features and sell-out/subscription platforms

Ensure proper testing is performed before feature/platform launch

Manage subscription and sell-out platform operations

Thought Leadership and Market Intelligence

Develop and maintain experience guidelines and standards to ensure consistency across all touchpoints.

Analyse customer feedback and data to identify opportunities for experience improvement and implement user testing and feedback loops to validate and refine experience designs.

Stay up to date on latest e-commerce trends and act as thought leader for the team

Distil and implement best practices from local subsidiaries and competitors

Benchmark competitor sell-out platforms and subscription services

External Partnerships Management

Identify key partners that will enable the implementation of subscription and sell-out platforms

Manage partner relationships and projects involving key partners, including timelines, budgets, and execution

Skills and Qualifications

Bachelor's degree in Economics, Business Administration, Psychology, or a related field.

Around 10 years of working experience, out of which 5 years of experience in e-commerce, specifically in sell-out/subscription platform design and implementation is required

Experience in strategy or management consulting roles will be preferred

Proven track record with international/regional project management involving different markets and geographies within Southeast Asia

Experience with working with external finance/payment partners

Experience working on A/B testing and/or fields related to Behavioural Economics and UX/UI design psychology is not required, but will be a plus

Ability to work effectively in a fast-paced and dynamic environment.

Proficiency in Excel and PowerPoint

Strong problem-solving and analytical abilities.