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Trinity HR Solutions Pte. Ltd.

Singapore / Global

Senior L1/L2 Support Engineer

Job Description

5+ years of experience in Application Support, Production Support, Technical Operations, TechOps, or related roles

Strong AWS and cloud-native application knowledge

Experience supporting digital, e-commerce, web, and mobile platforms

Good understanding of APIs, microservices, web services, integrations, and authentication

Hands-on experience with monitoring/observability tools such as

Datadog, New Relic, Dynatrace, AppDynamics, Grafana, or CloudWatch

Knowledge of APM, SRE practices, log analysis, and content delivery architecture

Experience with

Jira Service Management, ServiceNow , or similar ITSM tools

Understanding of

Incident, Problem, and Change Management

Strong troubleshooting and production support skills

Able to communicate in

Mandarin with Chinese-speaking clients

Ideal candidate:

A hands-on technical professional who can quickly troubleshoot production issues, work across teams, and ensure reliable application performance and availability.

Apply Now

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