Application L2 Support Analyst

We are seeking a proactive and dynamic Application L2 Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders. Key Responsibilities

Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).

Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.

Escalate complex cases to Level 3 or technical support teams as needed.

Ensure timely and successful completion of batch jobs and scheduled tasks.

Proactively suggest improvements to reduce recurring issues and close monitoring gaps.

Participate in the implementation of application changes following SOPs for smooth deployments.

Identify and implement opportunities for automation to reduce manual workload.

Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

Requirements

Strong analytical and problem-solving skills.

Proactive, self-driven, and able to work effectively under pressure with a sense of urgency.

Basic knowledge of Java programming and hands-on coding experience.

Proficient in SQL, able to construct and execute basic queries.

Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.

Team player with the ability to work independently when required.

Strong communication skills to interact with stakeholders across various levels.

Experience with scripting for automation is a plus.

Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

Qualifications

Minimum Diploma in an IT-related discipline.

2 years of experience in the IT industry, preferably in an application support or operations role